I help people design work, services, and experiences that resonate with and attract others. With an MBA and a background in cultural anthropology, I work at the intersection of strategy and human insight.
I created Making Business Art as a way to explore what we can borrow from time-tested tools from creative disciplines to make the broader world of work more human, more satisfying, and more alive. My aim is to share ideas and tools that help purposeful professionals make work that connects with and moves people in any domain. Weaving what I learn with design and behavioral science, I consider this project my Other MBA in the making.
For more than twenty years I’ve brought the tools of service design and innovation to teams at organizations like Gilead Sciences, ServiceNow, UnitedHealth Group, New World Symphony, Royal Caribbean, and Cartier, helping them serve people better and adapt with confidence.
If you want to explore ways we can partner to bring your work to life personally or with your team, check out the Work with Us page.
